Terms Match FAQ
Jab Terms of Service pe kuch likha hai, wahi FAQ mein bhi milta hai—same meaning, different wording.
LEGAL REFERENCE
Aapka Account Surakshit Rakhne Wale Qanoon
0rice par aapke paise aur personal data ki hifazat hamari policy ka bunyad hai. Hum JazzCash, Easypaisa, SadaPay aur Raast ke zariye transactions ko verify karte hain aur...
Pakistan mein Qanuni MulazamatSecure Payment RailsAccount Transparency24/7 Dispute Path
Hamara Qanuni Approach aur Deposit Rules
0rice par har account registration ke waqt identity verification lazmi hai. JazzCash, Easypaisa, SadaPay aur Raast se deposits directly aapke mobile wallet se link hote hain—koi hidden fee nahi. Withdrawals bhi same payment rails par process hote hain aur 24 ghante ke andar complete hone chahiye. Agar deposit fail ho jaye, refund automatic ho jaati hai. Aapka account balance har waqt visible
hai aur transaction history 12 mahine ke liye store rehti hai. Jahan local qanoon ijazat deta hai, 0rice usi ke mutabiq kaam karti hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
CREDIBILITY MARKERS
Kyun Hamara Policy Transparent hai
Real-Time Audit Logs
Har deposit, withdrawal aur account change ka timestamp record hota hai. Aap apna complete transaction history anytime dekh sakte ho.
Payment Gateway Verification
JazzCash, Easypaisa, SadaPay aur Raast ke saath direct integration se har payment instantly confirmed hota hai.
Dispute Resolution SLA
Withdrawal disputes ko 48 ghante mein investigate kiya jaata hai. Fake claim nahi chalti—receipt check hota hai.
Account Security Protocol
Password encryption, OTP on transactions, aur login activity alerts—sab tumhari security ke liye.
Withdrawal Fraud Prevention
Agar kisi doosre device se withdrawal request aaye, mobile OTP lagna padta hai. Account lock ho sakta hai agar suspicious activity ho.
Pakistan Jurisdiction Alignment
Hamara policy Pakistan ka tax law aur payment regulation follow karta hai. Refunds aur disputes local rules ke andar settle hote hain.
CONSISTENCY ACROSS PAGES
Yeh Policy Pages Ek Doosre Ko Support Karte Hain
Privacy Policy Alignment
Data handling rules jo Legal page par hain, Privacy Policy mein detailed form mein likhe hain.
Payment Terms Consistency
JazzCash, Easypaisa, SadaPay, Raast—sab payment pages par same withdrawal timeline likhi hai.
Support Channels Referenced
Help Centre, FAQ, aur Legal page—sab jagah same contact paths likhe hain.
Dispute Process Flow
Account Appeals page aur Legal Policy—dono escalation steps same order mein likhe hain.
Refund Rules Mirrored
Deposit Refund page aur Legal Policy mein same 24-hour window likha hai.
Account Closure Path
Agar account close karna ho to Legal, Settings, aur FAQ—teeno jagah same instruction hai.
PLATFORM SAFEGUARDS
Jis Chezon Par Hamara Policy Built hai
Multi-Currency Support
PKR, USD, aur Saudi Riyal—sab currencies ke liye exchange rate...
Transaction Transparency
Har transaction ka reference number aur timestamp aapke statement mein...
Account Age Verification
Naya account jab banao, 24 ghante mein withdrawal hold rehti...
Chargeback Protection
Agar JazzCash ya Easypaisa se chargeback aaye, aapka account freeze...
Session Management
15 ghante inactivity ke baad auto-logout. Re-login karte waqt OTP...
Regulatory Documentation
Agar tax form ya compliance document chahiye, [email protected] par request...
Aapke Qanuni Aur Policy Ke Sawal
Ban hote hi, aapka balance freeze ho jaati hai. 30 din mein appeals process khatam ho jaati hai. Agar appeal reject ho, paise JazzCash ya Easypaisa par 7 din mein return ho jaate hain. Withdraw nahi kar sakte jab tak appeal chal rahi ho.
Do accounts same person ka illegal hai hamari policy mein. Agar dono paye jaye, dono freeze ho jaayenge. Withdrawals cancel ho jayenge aur balance refund hogi. Re-registration ke liye 6 mahine wait karna padega.
Withdrawal attempt fail hone par refund automatic 24 ghante mein aapke account balance mein wapas aa jaata hai. Agar nahi aaya to [email protected] par complaint do aur 48 ghante mein resolution hoga.
Pehli withdrawal se pehle CNIC photo verify hona padta hai. Raast bhi same rule follow karta hai. Ek baar verify ho gaye, phr documents nahi maang sakte sirf ongoing withdrawals ke liye.
Fori [email protected] ko email kar aur screenshot de. Hum account immediately freeze kar denge. 48 ghante mein investigation complete hota hai. Hack proof ho to loss hamara cover karta hai, withdrawal rollback possible hai.
Jahan local qanoon ijazat deta hai, sirf wahan account open ho sakta hai. Banned ilaqon mein account kholne se pehle check kar le. Agar banned ilaqe se ban jaaye to withdrawal block ho jaayegi aur refund start hogi.
JazzCash aur Easypaisa 4-6 ghante mein complete ho jaate hain. SadaPay 12-24 ghante le sakta hai aur Raast settlement 1-2 din. Agar status check karna ho, transaction reference number de kar legal support ko email kar.